Loading…
Customer SuccessCon East 2015 has ended
Back To Schedule
Thursday, August 13 • 3:00pm - 3:45pm
The Future of Customer Success

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Tweet Share
What could/should the Customer Success profession become in time?  Why?  This provocative peek into a possible future is not something that will ever be handed to you on a platter, it will take careful building and courage in order to make it a reality.  Are you ready for the challenge?

Drawing upon the work to date of The Customer Success Standards Initiative, the session will conclude with another panel discussion and general Q&A.
Speakers
avatar for Mikael Blaisdell

Mikael Blaisdell

Executive Director, The Customer Success Association
Mikael Blaisdell is a recognized leading voice on the strategy, process, people and technology of customer retention and increased per-customer profitability.  His ongoing research and leadership of The Customer Success Forum  on LinkedIn provide a unique global view of the development... Read More →
avatar for Eric Jeffries

Eric Jeffries

VP, Customer Success, Full Conference
avatar for Paul Piazza

Paul Piazza

Sr. Director of Customer Success, Reciprocity
Paul has a long track record of building customer-centric organizations. He believes it starts with understanding his internal and external customers ROI. By investing in people, process, and technology, he has been able to assist companies in the realization of success. Paul is the... Read More →

Thursday August 13, 2015 3:00pm - 3:45pm EDT
Longfellow
  Keynote

Attendees (0)