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Thursday, August 13 • 2:00pm - 2:45pm
BetterWorks: The First Year LIMITED

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Starting a Customer Success program and team from scratch is a serious challenge for any company.  BetterWorks began with a clear understanding of the strategic role of their Customer Success group, and followed an agenda for its design and rollout.  In this round-table interactive session, Sarah Sheikh, a senior CSM responsible for leadership of BetterWorks’ east coast customers, will take you through the history of the company’s first year of CS, and assist you to create an agenda for your group.  Topics will include Value, Hiring, Playbook/Process and Technology.
Speakers
avatar for Sarah Sheikh

Sarah Sheikh

Customer Success Lead, Betterworks
Sarah Sheikh is the east coast customer success lead at BetterWorks, an enterprise goals platform trusted by high performing companies to engage, empower and cross-functionally align their workforces.  Prior to BetterWorks, Sarah was a customer success manager at Yammer, a social... Read More →

Thursday August 13, 2015 2:00pm - 2:45pm EDT
Longfellow
  Case Studies

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